bet93 Privacy Policy — How We Protect Your Data

1Introduction

bet93 takes the privacy of its users seriously. We understand that Pakistani players sharing personal details and payment information with an online platform are placing trust in us, and we are committed to honouring that trust through clear, responsible data practices.

This policy applies to all data collected through the bet93 website, the bet93 mobile app available for download, and any communications between you and the platform — including support conversations, promotional sign-ups and account management interactions.

This Privacy Policy should be read alongside the bet93 Terms and Conditions. Together they form the full agreement that governs your relationship with the platform.

2What We Collect

bet93 collects the following categories of personal information:

3How We Collect Your Information

We collect personal information through the following means:

• Direct input: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, or contacting our support team.
• Automated collection: Technical data such as your IP address, device details and session activity is collected automatically when you visit the bet93 website or use the app.
• Payment processing: Transaction data is passed to us from payment gateways when you initiate deposits or withdrawals using JazzCash, Easypaisa, Raast or bank transfer.
• Cookies and tracking technologies: Session cookies and preference cookies are used to maintain your login state and personalise your experience. See Section 9 for full details on how we use cookies.

We do not purchase data from third-party data brokers, and we do not collect sensitive information such as religious beliefs, political views or biometric data.

4How We Use Your Data

The information bet93 collects is used for the following purposes:

• Account management: Creating and maintaining your registered account, verifying your identity and age, and enabling login access.
• Transaction processing: Handling PKR deposits and withdrawals, maintaining your account balance, and processing bonus credits.
• Platform operation: Recording bets placed, settling markets, calculating winnings, and applying account restrictions such as deposit limits or self-exclusion.
• Security and fraud prevention: Monitoring for suspicious activity, detecting duplicate accounts, and identifying patterns consistent with money laundering or platform abuse.
• Customer support: Responding to queries, resolving disputes and processing account closure requests.
• Communications: Sending account notifications, transaction confirmations, and — where you have opted in — promotional messages about PSL betting offers, reload bonuses and new platform features.
• Platform improvement: Analysing aggregated usage data to improve navigation, game availability and overall user experience.

We do not use your personal data for automated decision-making that produces significant legal effects without human review. Account suspension decisions based on fraud signals are always reviewed by a member of the bet93 team.

5Who We Share Your Data With

bet93 does not sell your personal data. We share information only in the following limited circumstances:

• Payment processors: Transaction data is shared with the relevant payment gateway — JazzCash, Easypaisa, Raast or a banking partner — to the extent necessary to complete your deposit or withdrawal.
• Identity verification providers: Where a verification check is required, your identity documents may be reviewed by a third-party KYC (Know Your Customer) service operating under a confidentiality agreement with bet93.
• Technology and hosting providers: Our platform infrastructure relies on third-party hosting and security services. These providers access data only to the extent required to maintain the platform and are bound by strict data processing agreements.
• Legal and compliance obligations: We may disclose information to authorities where required by applicable law, a court order, or to protect the rights and safety of bet93, its staff or other users.

All third parties who process data on our behalf are required to handle that data securely and in line with applicable privacy standards. They are not permitted to use your data for their own marketing purposes.

6Payment Data and PKR Transactions

All financial transactions on bet93 are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast, bank transfer or another supported mobile wallet, the following applies:

• bet93 records the transaction amount, date, method used and status for account history and dispute resolution purposes.
• Full payment credentials — such as your JazzCash PIN, Easypaisa account password or bank account details — are entered directly into the payment provider's interface and are never transmitted to or stored by bet93.
• Partial payment identifiers (such as the last four digits of a card or the registered mobile number associated with a wallet) may be stored to allow you to identify your saved payment methods within your account.
• Transaction records are retained for a minimum period required for financial record-keeping and fraud prevention, after which they are deleted or anonymised.

If you believe there is an error in your transaction history, contact our support team with the relevant details and we will investigate promptly.

7How Long We Keep Your Data

bet93 retains personal data only for as long as it is necessary for the purposes described in this policy. The general retention approach is as follows:

• Active accounts: Personal and financial data is retained for the full duration your account remains active.
• Closed accounts: Following account closure, core identity and transaction records are retained for a defined period to meet fraud prevention and financial record-keeping obligations, after which they are securely deleted or anonymised.
• Support communications: Chat and email records related to support queries are retained for a reasonable period to assist with follow-up queries and quality review, then deleted.
• Marketing communications: If you withdraw consent for promotional messages, your contact details are removed from active marketing lists immediately. Opt-out records are retained to prevent future accidental contact.

If you would like to request deletion of your data before the standard retention period has elapsed, please contact us as described in Section 13. We will assess the request and respond within a reasonable timeframe.

8Security Measures

bet93 employs a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure:

• All data transmitted between your browser or app and the bet93 platform is encrypted using TLS (Transport Layer Security).
• Account passwords are hashed using a strong cryptographic algorithm and are never stored in recoverable plain text.
• Access to personal data within the bet93 organisation is restricted to staff who genuinely need it to perform their role, and is controlled through role-based access permissions.
• Our platform infrastructure is monitored continuously for security incidents, unusual access patterns and potential breaches.
• Regular internal security reviews are conducted to identify and address vulnerabilities.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play an important role — keep your account password strong, do not share it with anyone, and contact our support team immediately if you suspect your account has been accessed without your permission.

9Cookies and Tracking

bet93 uses cookies — small text files stored on your device — for the following purposes:

• Session cookies: These keep you logged in during an active visit. They expire when you close your browser.
• Preference cookies: These remember settings such as your preferred language and display options so you do not need to re-enter them on each visit.
• Analytics cookies: Aggregated, anonymised data about how pages are navigated and which features are used most frequently helps us improve the platform. Individual user journeys are not tracked across external websites.

bet93 does not use cookies to track your browsing activity on other websites, and we do not share cookie data with advertising networks.

You can manage or disable cookies through your browser settings. Disabling session cookies will require you to log in again on each visit. Disabling preference cookies means your settings will not be saved between sessions. Core betting and account functionality will continue to work normally.

10Your Rights Over Your Data

As a registered bet93 user, you have the following rights in relation to your personal data:

• Right to access: You can request a copy of the personal data bet93 holds about you. We will provide this in a clear, readable format.
• Right to correction: If any information held in your account is inaccurate or out of date, you can ask us to correct it. Simple updates (like a phone number change) can be made directly in account settings.
• Right to deletion: You can request that we delete your personal data. We will action this request to the extent permitted by our legal record-keeping obligations.
• Right to withdraw marketing consent: If you previously agreed to receive promotional messages about PSL offers or platform news, you can withdraw that consent at any time. This will not affect the operation of your account.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved.

To exercise any of these rights, contact our support team using the details in Section 13. We will acknowledge your request and respond within a reasonable timeframe. Some requests may require identity verification before we proceed, to ensure we are speaking to the actual account holder.

11Minors and Age Protection

bet93 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a required step in our registration and account review process.

If we become aware that personal data has been collected from a minor — whether through a false age declaration at registration or any other means — that account will be closed immediately, all associated data will be deleted, and any balance including deposits will be handled in accordance with our Terms and Conditions.

Parents and guardians who believe a minor may have registered on bet93 should contact our support team at the earliest opportunity so the account can be reviewed and closed without delay.

12Changes to This Privacy Policy

bet93 may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable legal requirements. When we make a meaningful change, we will update the "Last updated" date at the top of this page and, where the change is significant, post a notice on the platform or notify registered users by email.

Continued use of the platform after an update has been posted constitutes your acceptance of the revised policy. We recommend checking this page periodically. Previous versions of this policy can be requested from our support team if needed.

13Contact Us About Your Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please reach out to our support team:

Email: [email protected]

When contacting us about a data request, please include your registered username or the email address associated with your account so we can locate your records quickly. We take all privacy queries seriously and aim to respond within a few business days.

For general questions about your account, bonuses or betting rules, visit our FAQ page where the most common queries are answered in detail.